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Can I request a refund?
Can I request a refund?

Detailed overview of Vizard's refund policy, including conditions for eligibility and the process for submitting a refund request.

Updated over a week ago

We’re sorry to hear that you're considering a refund. 😢

To better address your concerns, we would appreciate it if you could share more details:

  1. Have you encountered any bugs or technical issues that might have impacted your experience? We are committed to resolving any such issues promptly.

  2. Do you need assistance in understanding the full capabilities of our product? We’re here to help guide you through its features and ensure you get the most value out of it.

  3. Are there specific features or improvements you’d like to see in our product? We encourage you to check our product roadmap for upcoming updates and features. Your feedback is crucial in helping us prioritize developments.

We aim to provide high-quality services while understanding that customer needs may change over time.

If you believe there's a mistake in billing or want to tell us more about why you are seeking a refund, contact us and our team will decide if you qualify for a refund.

Vizard Refund Policy

Eligibility for Refunds:

  1. You are double charged/ paid an incorrect amount due to a billing error

  2. Refund requests are made within 7 days of purchase.

  3. Refunds are applicable only for unused services. Once you commence using Vizard’s services, including but not limited to uploading data and utilizing our tools, it will be considered as the service being used.

Processing Fees:

  1. Unless it's due to a billing error, all refund requests may incur processing fees to cover our transactional and handling costs. This will be deducted from the total refund amount.

Refund Process:

  1. To request a refund, please contact our customer support team by submitting a billing support ticket

  2. We will review your request and inform you about the eligibility and amount of the refund.

  3. Upon approval, refunds will be processed within 5-10 business days and credited back to your original payment method.

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