Please verify that your video is in a format supported by Vizard and that it is not an audio file. Vizard currently does not support audio uploads. If you convert your video from an audio file, make sure you have added the video track to the file.

Supported file types: mp4, mov, 3gp, avi, and more Max
Supported video size: 8 GB Max video length: 6 hours

If the issue persists, please contact us through the ticketing system.