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Troubleshooting Facebook connections
Troubleshooting Facebook connections

Fixing issues with posting on connected Instagram and Facebook accounts: Quick solutions for common problems.

Updated over a week ago

This article is for users who want to connect Facebook page to Vizard.

Here are the steps that we’ll work through, in order:

1. Checking settings in the 'Professional Dashboard'

To connect or update your Facebook Page in Vizard, it is necessary to have admin access with Full Control for that Facebook Page.

  1. Open your Facebook Page, make sure you are logged in to Facebook with your Page account, not your personal profile.

  2. Click 'Professional Dashboard' in the menu on the left.

  3. Click 'Page Access' in the menu on the left.

  4. Click your name and a popup will appear. It should indicate that you have full control by displaying the message "This person has full control."

    1. If you don't see “This person has full control", you'll need someone on your team with full control to adjust your permissions.

    2. If you don’t see your Facebook profile name listed, it’s likely that your team is using Meta Business Suite and you’ll need to check the settings in Meta Business Suite to continue.

2. Checking settings in 'Meta Business Suite'

  1. Go to your Meta Business Suite Settings.

    1. If you have multiple Business Suite accounts, first click on the account for the Facebook Page you’re trying to access.

    2. If you don't see the Business Suite account, it means that you do not have the proper admin setup with Full Control for that Business Suite. In such cases, we recommend reaching out to your team member for assistance.

  2. Under the Accounts section in the left-hand menu, click on 'Pages' and look for your name in the list. Make sure that the setting Full control: Everything is enabled.

  3. Click on 'People' under the Users section in the menu on the left and ensure that your name is added to the list, and that you have the setting Full control: Everything is toggled on.

3. Checking your permissions

  1. Log in to your Facebook personal profile account and make sure your account has admin access with Full Control on the Facebook page.

  2. Go to Business Integrations in Facebook.

  3. Find Vizard in the list and choose View and Edit

  4. Select all boxes.

  5. Click Save.

  6. Head back to Vizard and try to reconnect the Page again.

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